Hello, I'm

Daniel Ogbonna

Customer Experience & Support Specialist

I have 3+ years of experience in customer support and customer experience, while developing my skills in front-end development through practical projects.

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Daniel Ogbonna

GET TO KNOW ME

About Me

I'm a Customer Experience & Support Specialist with over 3 years of experience helping customers navigate digital products, resolving technical issues, and working with product and engineering teams to improve the customer experience.

I'm also developing my front-end development skills, with a focus on building responsive and user-friendly websites using HTML, CSS, Bootstrap, and JavaScript.

I enjoy combining my experience in customer support with technical skills to better understand products, identify problems, and create practical solutions.

3+

Years of Experience

34.8K+

Support Cases Resolved

100+

Clients Onboarded

1,200+

Product Bugs Documented

SUPPORT EXPERIENCE

Measurable Impact

A snapshot of my customer support performance and the metrics I tracked while working as a Support Specialist.

34,837

Closed Tickets

71.4%

Overall CSAT

13m 40s

Non-Passport FRT

3m 23s

Live Chat SRT

SUPPORT PERFORMANCE DASHBOARD

Support performance metrics dashboard

WHAT I WORK WITH

Skills

Customer Experience

  • Customer Support
  • Customer Experience
  • Technical Support
  • Client Onboarding
  • Issue Resolution

Front-End Development

  • HTML
  • CSS
  • Bootstrap
  • JavaScript
  • Responsive Design

Tools & Platforms

  • Intercom
  • HubSpot
  • Notion
  • Git & GitHub
  • VS Code

MY WORK

Projects

A selection of projects I've built while developing my front-end development skills.

Car wash subscription website homepage Car wash subscription pricing section Car wash subscription website features Car wash subscription website on mobile

FRONT-END DEVELOPMENT

Car Wash Subscription Website

I designed and developed a responsive website for a car wash subscription service. The website allows customers to explore available subscription plans, understand the services offered, and navigate the site across desktop and mobile devices.

Role

Front-End Developer

Focus

Responsive Web Design

HTML CSS Bootstrap JavaScript
Live Website View Code

GET IN TOUCH

Let's Connect

I'm open to opportunities in customer experience, customer support, technical support, and roles where I can combine my support experience with my growing front-end development skills.

LinkedIn GitHub X (Formerly Twitter)

Email: ogbonnadaniel6@gmail.com